All Policies and Security

SHIPPING

What are the delivery charges?

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products. For Products listed as F-Assured a Rs 60 charge for delivery per item is applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free. Why does the delivery date not correspond to the delivery timeline of X-Y business days? It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates. What is the estimated delivery time?

What Shipping Methods Are Available?

Estimated delivery time depends on the following factors: • The Seller offering the product • Product's availability with the Seller • The destination to which you want the order shipped to and location of the Seller. Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on SkyRaja? Why does the estimated delivery time vary for each seller? You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself. Seller does not/cannot ship to my area. Why? Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Do You Ship Internationally?

NO

How Long Will It Take To Get My Package?

• Whether the Seller ships to your location • Legal restrictions, if any, in shipping particular products to your location • The availability of reliable courier partners in your location At times Sellers prefer not to ship to certain locations. This is entirely at their discretion. Why is the CoD option not offered in my location? Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location. I need to return an item, how do I arrange for a pick-up? Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller. What do the different tags like "In Stock", "Available" mean? 'In Stock' For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. 'Available' The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location. 'Preorder' or 'Forthcoming' Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week) 'Out of Stock' Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase. 'Imported' Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you. 'Back In Stock Soon' The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller. 'Temporarily Unavailable'

PAYMENT

What Payment Methods Are Accepted?

SkyRaja offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Flipkart's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase. SkyRaja also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India . If you are not comfortable making an online payment on skyraja.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

Is Buying On-Line Safe?

How can I get the 3D Secure password for my credit/debit card? You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference: State Bank of India ICICI Bank HDFC Bank Punjab National Bank Axis Bank Corporation Bank Andhra Bank Bank of Baroda Standard Chartered India Union Bank of India Central Bank of India Citibank Deutsche Bank Dhanlakshmi Bank IDBI Bank Canara Bank IndusInd Bank Federal Bank Kotak Mahindra Bank Karur Vysya Bank Oriental Bank of Commerce South Indian Bank Vijaya Bank -

Order & Retunrs

How do I place an Order?

Order I missed the delivery of my order today. What should I do? Will the delivery be tried again if I'm not able to collect my order the first time? The delivery of my order is delayed. What should I do? What should I do if my order is approved but hasn't been shipped yet? Can I take the shipment after opening and checking the contents inside? How do I know my order has been confirmed? How quickly can I get my order delivered? My order has reached the nearest delivery hub, but why isn't it out for delivery yet? My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it? Why can't I track my order even though it has been shipped? What should I do if I don't get the invoice for my order? How do I get invoices for my previous orders without having to check my e-mails? Should I call Flipkart's Customer Care for installation once my product is delivered? Will my product be installed by the brand or Flipkart? If it is installed by Flipkart, will it affect the warranty of the product? How will my order be delivered? Why is the 'Cash on Delivery' payment mode not available at my location? Where can I find the seller's returns policy? What does the tag 'Imported' beside a product mean? How can I place an order? I have a complaint about the courier executive who came to deliver my order. What should I do if a service centre denied my request to repair the product? Can I get my order delivered faster? How is a 'business day' different from a regular day? What is the estimated delivery time? How can I trust that the groceries that will be delivered are quality checked and fresh? My package shows as delivered but I can't find it, what should I do? Why was my package not delivered? What do the different order statuses in 'My Orders' mean? What is GSTIN Invoicing feature? Who are all eligible for this GSTIN feature?

How Can I Cancel Or Change My Order?

Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Do I need an account to place an order?

To return/exchange your order, follow these simple steps: 1. Go to My Orders 2. Choose the item you wish to return or exchange 3. Fill in the details 4. Choose Request Return.

How Do I Track My Order?

Through Your Login Account Track my order or tracking numbers

How Can I Return a Product?

You can raise a request to return your items with these simple steps: 1. Log into your Flipkart account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange 4. Fill in the details and raise a return request Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your SkyRaja account.
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